Privacy and Cookie Policy

Bilaney Consultants Ltd supply quality research equipment and software to life scientists and biomedical researchers and are an approved supplier of EndNote. Registered office address St Julians, Sevenoaks, Kent, TN15 0RX. Registered in England under company number 2518577

Bilaney Consultants Ltd operates the following websites: www.bilaney.co.uk and www.bilaney-consultants-co.uk

Bilaney Consultants Ltd is committed to processing data in accordance with its responsibilities under the General Data Protection Regulation (GDPR).

The data we collect is to sell product and services, we only collect contact information – name, address, telephone number and email address.

When you are using one of our websites, we may also collect personal information that we refer to as behavioural data. This information is related to the device you are using. We may collect your IP address, web browser type, web browser version and the operating system your device is using.

How Your Personal Data is Used

Personal data may be used to:
Process orders, process a request for further information, to maintain records and to provide pre and after-sales service
Pass to another organisation to supply/deliver products or services you have purchased and/or to provide pre or after-sales service
Carry out our obligations arising from any contracts entered into by you and us

Online shopping facilities – we partner with a third party service provider to facilitate our online shopping services. The information collected during your shopping experience is in some cases owned by the third party operating the online shopping facility. In these cases their privacy policy will be in force and we encourage you to make yourself aware of it in advance of placing an order. These third parties will usually share information with us about your transaction and we will store this.

In order to most efficiently serve you, credit card transactions and order fulfilment are handled by established third party banking, process agents and distribution institutions. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured-server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it.

Bilaney Consultants Ltd do not store any credit or debit card information.

Websites – Previous browsing history is available to Bilaney Consultants Ltd employees only, to determine your interests in order that we can engage with you more effectively and improve our site. If Cookies are switched off then your previous browsing history is no longer be available to us. If you do not wish for us to have your personal information, please do not fill out any of the web forms on these sites.

Cookies

Our website uses the following types of cookie:

Technical cookies: We try to give our visitors an advanced and user-friendly website that adapts automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make it function correctly. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website efficiently and effectively, for example by remembering your preferred currency and language that you viewed earlier. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality for you and enhance your experience.

Analytics cookies: We use these cookies to gain insight into how our visitors use the website, to find out what works and what doesn’t, to optimise and improve our website and to ensure we continue to be interesting and relevant. The data we gather includes which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, date and time stamp information and details such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you type while using our website. We also make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website after they have been shown an online advertisement, which may include advertisements on third-party websites. We will not know who you are, and only obtain anonymous data.

Bilaney Consultants Ltd hold your personal data for as long as required to fulfil our statutory obligations to you and so we have a record of any purchases. You may request deletion of your data at any time.

Only employees of Bilaney Consultants Ltd are granted access to customer information. This is ensured by the use of strict operational processes and procedures.

Personal information provided via the Company’s portals is secured using Secure Socket Layer (SSL) server and is encrypted before being transmitted. Secure pages have a lock icon or key on the bottom of web browsers such as Microsoft Internet Explorer, information supplied by you on these webpages is securely stored and can only be accessed for the purposes for which it was provided.

Bilaney Consultants Ltd will not sell or rent your information to third parties.

Any questions or Subject Access Requests (SARs) should be sent to: info@bilaney.co.uk

You have a right to lodge a complaint in the event that you believe that Bilaney Consultants Ltd has not upheld the rights, obligations and responsibilities set out in this Privacy Policy. Please send any complaints to: info@bilaney.co.uk

Version 1.1 – This policy was last updated 21 May 2018.